Subscription Support

6 articles for Subscription Support

How do I make a change to my current subscription? (ie: Update payment information, change delivery frequency, pause my subscription etc?)
Log into your Earth’s Splendor account using the icon on the top right corner of the website.
Once you log in, access the Subscriptions tab on the left side...

How early do I need to modify my subscription for the changes to take effect to my next shipment?
It is best to make any changes to your subscriptions at least 5 days prior to the ship date to ensure your changes have time to take effect.

Do you offer subscription discounts?
Yes! Earth’s Splendor offers a 15% subscription discount on refill orders, plus free shipping on orders of $20 or more on the same shipping frequency.

How do I sync my subscriptions to all ship on the same date? (and receive free shipping on orders of $20 or more!)
Log into your Earth’s Splendor account on the top right-hand corner of the website. Click on the Subscriptions tab, then click “Edit All” and update your Shipping Date to your...

How can I add a product to an existing subscription?
Unfortunately, you cannot add items to existing subscriptions through the Subscription tab in your Account. To add an item, you will need to place a new subscription order for the...

What steps do I take if my credit card declines for recurring subscription orders?
If your credit card is not processing for subscription orders, please confirm you are entering the proper name,...